Overview
After establishing firm roots in the wholesale distribution of computer products, TechnoMania is pushing into software, services and e-commerce. Our mission is to provide a cost-effective solution for the computer shopper that will achieve broad market acceptance. What makes us unique is that we have developed strong and long lasting relationships with our suppliers and continuously search for the latest innovations in information technology.
All of our products and solutions are selected to be easily upgraded, adapted, expanded and reconditioned in the field.
History
In 1998 TechnoMania successfully opened its distribution division with its headquarters in a nine-floor building located in Sin el Fil, a suburb of Beirut. The company was able to establish a strong consumer base and forge ties with reliable international suppliers.
Today, TechnoMania is one of Lebanon's leading IT distributors and widely recognized by the channel for its product knowledge, excellent support and channel focus. In addition, the company has entered effectively the equipment supply sector with several projects executed successfully over the past 2 years.
Products & Vendors
Our excellent services and, most important of all, a very satisfied customer base has enabled us to establish partnerships with reputable vendors such as ACER, BENQ, FUJITSU TECHNOLOGY SOLUTIONS, NETGEAR, TARGUS and XEROX.
Operations
We have established a creditable reputation in providing excellent services and support for our computer-related products at competitive prices.
Our customers include but are not limited to assemblers, VAR's, wholesalers and retailers. With a qualified staff of trained support personnel, we are able to focus on the needs of our customers. To ensure maximum reliability, we maintain a highly trained customer support and service staff and have established strategic partnerships with industry leaders.
TechnoMania's commitment to quality products, exceptional service, and support is recognized by a client base that includes many of the largest computer retailers, financial, telecommunications, universities and research institutions in the country.
Customer Service (Technical Support)
TechnoMania has a strong commitment to its clients and believes that responsive, "value-added" quality services and teamwork are a vital part of every project.
TechnoMania's Customer Service staff members are certified for ACER, EMACHINES (Acer Group), LENOVO, BENQ products in addtion to Microsoft and A+.
The company is committed to consistently provide superior computer solutions by providing technology professionals experienced in the application of leading-edge technologies and techniques that closely match your business needs.
We offer a comprehensive set of strategic, tactical, and global technological service options for customers with expanding and varying service needs.
Our Customer Service Division technicians and engineers have many years of experience and are very knowledgeable in both hardware and software.
Customer service representatives are very conversant in the latest technologies and the company has a reputation for friendly services and helpful attitude towards our customers.
Key Contacts
Chairman Simon Haddad shaddad@techno-mania.net
General Manager Joseph Haddad jhaddad@techno-mania.net
Operations Supervisor Wael Atmeh wael@techno-mania.net
Sales Manager Elie Ghafary elie@techno-mania.net
Customer Service CSD Helpdesk helpdesk@techno-mania.net
Accounting Manager Joyce Meouchy joyce@techno-mania.net
Marketing and Delivery
Marketing
Advertising: Radio, billboards, magazines, e-mail lists, faxes.
Trade shows: Termium (Beirut)
Promotions: Radio, give-away prizes, sponsorships.
Delivery
We are currently offering same day (or next day, at most) delivery to any company in Lebanon.
Quality Assurance System
TechnoMania SARL achieved BS EN ISO 9002 on November 27, 2000 from BSI, Inc., the world's leading quality management systems registrar.
The ISO 9000 standard is an internationally recognized quality management system standard developed by the International Organization for Standardization (ISO). To be certified to the standard, companies must institute a quality management system (QMS) with procedures outlining such issues as training, purchasing, and the steps taken to provide customers the services pledged in their mission statements. ISO 9002 certification reinforces to customers, through an independent third party, that TechnoMania operates a QMS in accordance with the ISO 9000 standard.
In order to receive the ISO 9002 registration, TechnoMania was required to demonstrate and adapt to the ISO 9002 requirements for quality systems, and subsequently demonstrate competence in practice and principal during the ISO audit. In accordance with ISO 9002 requirements, TechnoMania will undergo periodic and cyclical performance reviews in which the registrar will evaluate the performance of the company's Quality System and ensure conformance to the Standards. TechnoMania will immediately begin using the BSI, Inc. Quality Management System Registered Logo on all forms of public relations, advertising and packaging materials as a sign of their ongoing commitment to excellence in quality management systems.
TechnoMania has completed the transition to the ISO 9001:2000 system on July 28, 2003 and upgraded to the ISO 9001:2008 system on March 31, 2009.
Address
TechnoMania SARL
Equipment Limited Building
Dekwaneh
P.O.Box: 55-216, Beirut, Lebanon
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